Patrick Ho

Systems Support Specialist

Career Summary

Experienced IT Infrastructure and Systems Specialist with 20+ years of experience supporting enterprise systems, UNIX/Linux environments, networking infrastructure, Oracle engineered systems, and customer-facing technical operations. Strong background in systems integration, troubleshooting, cloud infrastructure integration, enterprise deployments, and technical support. Proven ability to support mission-critical environments, deliver infrastructure projects, and provide technical training and documentation.

Core Skills

  • Enterprise Systems Installation & Support
  • UNIX/Linux Systems Administration
  • Oracle Engineered Systems & OCI
  • Network Administration & Troubleshooting
  • SAN/NAS Storage Infrastructure
  • Shell Scripting & Automation

Work Experience

Systems Support Specialist

Oracle Canada

2010 – 2026
  • Installed, configured, and integrated Oracle engineered systems with Oracle Cloud Infrastructure (OCI).
  • Implemented OS, SAN, NAS, and backup installation and migration projects.
  • Performed diagnostics, maintenance, repairs, and upgrades for Oracle systems.
  • Implemented Oracle RAC cluster deployment supporting the 2010 Vancouver Winter Olympics.
  • Created technical documentation and training materials for customers and partners.

Systems Support Engineer — Global Services

Sun Microsystems

1999 – 2010
  • Provided advanced technical support for enterprise customer environments.
  • Supported enterprise server and storage infrastructure projects for major customers.
  • Provided onsite enterprise UNIX support for ICBC from 2003–2008, supporting infrastructure used by mission-critical SAP on Sun environments.
  • Designed and maintained a national inventory monitoring system used by all field engineers across Canada, providing real-time hardware tracking and reporting.
  • Delivered technical training, mentoring, and documentation for support teams.

Senior Systems & Network Administrator

Navigator-Westel Communications

1997 – 1999
  • Managed Cisco-based multi-site infrastructure supporting over 100 users across 3 remote locations.
  • Administered 20+ enterprise systems including DNS, mail, Sybase databases, Remedy, and authentication services, on Solaris, Linux, Novell, and Windows server environments.
  • Developed automation scripts for processing thousands of daily telecom CDR records into structured databases supporting enterprise billing and data warehousing systems.
  • Managed helpdesk operations and coordinated infrastructure relocation projects.

Education

Bachelor of Science in Electrical Engineering

University of Alberta